On stakeholders, embracing sales, and being mindful about unconscious bias


Here’s your What? Who? Where? When? Why? How? for the week.

WHAT do you do when you start a new role?

You do the standard stuff—meet team members, the development team, the testing team, meet the managers, get your seat and laptop and get the standard lay of the land. You want to make a good impression and start to think of the first steps to take in your new role.

First 30 days as a senior business analyst in a new company | Pushkar Anand (Text at Medium)

WHY are you holding yourself back?

Despite performing music in front of tens of thousands of people, Matt feared public speaking—”I feel my face go bright red when someone even just says my name in the open office. Matt wanted to smash this fear, so he spoke at Business Analysis Conference Europe 2019—AND on a topic he knew nothing about.

Speaking Publicly About Something I Know Nothing About | Matthew Goodbody (Text at IRM Connects)

WHEN will you add a few sales techniques to your analysis?

Selling may not be for every business analyst, but it would be a mistake to assume that you don’t need to worry about sales as a business analyst (or a consultant). Even if you improve your sales technique just a little bit, you’ll see that it has the power to enhance your career exponentially.

Think you’re a Business Analyst (BA) not a Salesperson? Think again… | Lisa Hudson (Text at Modern Analyst)

WHERE are you introducing unconscious bias into your work?

Whether it be interviews, surveys or questionnaires, business cases, observations, or root cause analysis—any technique can introduce bias into a business analysis initiative. It is important that you’re aware of the different types of bias and the risk they pose to any analysis.

The Unbiased Analyst | Anna Rajander (Text at BA Times)

WHO are your customers—no, really?

The apprentice team were given restaurant space in Manhattan, New York, and a single day to get it ready: cuisine choice, chef selection, and interior design. The challenge was to win a Zagat survey competition. The project leader wasn’t paying attention, though.

The apprentice’s dilemma | Joe Newbert (Text at Newbert’s Blog)

HOW can you improve your stakeholder communication?

Good open communications is one of the skillsets required of a business analyst. With good open communications, it is possible to bring stakeholders to a common understanding of the business goals and what is needed of the project.

How Should You Have Open Communications And Maintain Them with Stakeholders | Jerry Nicholas (Text at Business Analyst Mentor)

Until next Sunday, keep growing,

— Joe

Chief Training Officer at the Business Change Academy
Editor for Inter-View Report and Podcast Host on OneSixEight FM.

P.S. What’s the ONE thing you’re struggling with right now?