On packages, consensus-bias, and delivering customer value


Here’s your What? Who? Where? When? Why? How? for the week.

WHAT is my role when implementing a package solution?

A common challenge for business analysts is the discovery, understanding, and description of requirements in the context of implementing packaged solutions. When assigned to projects with a predefined solution, we often struggle to figure our role when the usual requirements activity shifts. 

5 Tips for Success with Packaged Solution Requirements | Michael Roy (Text at Modern Analyst)

WHO is the hero of your message?

Devised by the comparative mythologist Joseph Campbell after a career studying and comparing religious stories, myths, folklore and legends from around the world, the Heroes Journey allows the experience of personal change to be ordered and understood by the person going through it.

Story Telling For BAs | David Beckham (Text at IRM)

WHERE do the root effects manifest themselves?

You’ll have been at an organisation where the business has identified there is a problem, but the root cause has not been identified. Often there isn’t time to investigate or a quick fix is applied or technology is seen as the silver-bullet. But these solutions are usually not the long-term answer.

The TRIFECTA – Bringing Together People, Process & Technology | Alycia Michels (Text at BA Times)

WHEN does a sprint have to deliver customer value?

It’s great to work with product teams that have a ready feedback loop showing customer value, however this isn’t always possible. There’s value in investigating something. There’s value in making the dev team’s job easier. There’s value in trying a new technology.

Does every sprint have to deliver customer facing value? | Andrew Spence (Text at Agile Andy)

WHY don’t people trust my viewpoint?

People don’t see what you see. They don’t know what you know. They don’t believe what you believe. It’s true, but often we forget this. Consensus-bias is when we incorrectly think that everyone else will agree with us—and it can lead us to overvalue our own viewpoint.

Empathy is at the heart of business analysis | Joe Newbert (Text at Newbert’s Blog)

HOW can I work smart with cross-team requirements??

When developing applications there will be requirements that are needed on more than one application. How can we work with these types of requirements in a smart way across several applications and teams, without adding bureaucracy and increased lead time?

Cross-Team Requirements — Challenges and Opportunities | Wiveka Göransson (Text at Medium)

Until next Sunday, keep growing,

— Joe

Chief Training Officer at the Business Change Academy
Editor for Inter-View Report and Podcast Host on OneSixEight FM.

P.S. Which social media platform to you spend the most time on?