Happy 5W-1h Sunday.
Here’s your dose of What? Who? Where? When? Why? How?, a curation of articles, podcasts and videos that piqued my curiosity this week.
WHO are my stakeholders customers?
Customer satisfaction is crucial to your business, regardless of your product, industry, or niche. You must make it a priority. That’s true today, and will only increase in importance in the years to come. Collect, analyze, and use data on customer satisfaction for every stage of your sales funnel, every interaction, and every product launch.
Customer Satisfaction: Benefits, Examples & Importance | Neil Patel (Text at Neil Patel)
What can I do to get more time and patience?
What’s the difference between a three-week spec and a six-week one? What would make a ninety-minute interview worthwhile? Or an observation worth four hours of effort? What would influence someone to spend three days in a workshop rather than one day? “More of the usual” is the wrong answer.
If you had double the time | Joe Newbert (Text at Newbert’s)
WHY might story points not be the best way of estimating effort?
The concept of story points will be well known to those working in an Agile environment but, in my view, it seems that when we’re thinking about how much we can actually deliver in a typical Sprint, Agile could learn some lessons from good, old-fashioned project management.
Points Make Problems | Colin Savage (Text at BA Times)
WHERE can I improve my active listening skills?
Listening is one of the most important communication skills you can have. How well you listen has a major impact on the effectiveness of your requirements elicitation as well as the quality of the resulting User Stories, Epics, Business Requirements, and Features.
Active Listening Techniques, Informational Listening, Highway 350 | Tom Hathaway (Video at BA Experts)
WHEN can I take a nap?
One simple way to abandon all those ridiculously simplified notions of priorities is to simply ask yourself, at any moment in time: what could I do right now that would produce the greatest value to me? Handle that “ugly” email? Sit in my easy chair and meditate for a few minutes? Start sautéing onions for dinner?
Are you overwhelmed by long lists? | David Allen (Text at Getting Things Done)
HOW should I model business processes for digital transformation?
Digital transformation projects differ from process management and regulatory compliance projects. They aim to disrupt by creating new business processes and services rather than improving what exists. They aim to get to market quickly by adopting and integrating existing technologies rather than inventing them.
Business Process Modeling Tips for Digital Transformation | Edmund Metera (Type at Site)
And, as always, please give feedback on Twitter. Whose piece above stood out for you? What would you like more or less of? Other ideas? Please let me know. Just send a tweet to @joenewbert and put #5W1H at the end so I can find it.