On listening, business processes and making a proper impact


Thank you to each one of you who took a moment to respond to last weeks question. I’ll do my best to create or curate relevant articles for the most popular themes raised.

A question for you this week is: what do you want to achieve before the year is out? Hit reply and let me know.

Here’s your What? Who? Where? When? Why? How? for the week.

WHAT can I do to make an impact?

Start with the empathy to listen and see the opportunity. Not a meeting-room imagined one, not “How can we launch our product?” but rather, “What would give real meaning here?” Then focus on the minimum marketable product: “What is the smallest improvement that will produce a tangible outcome for your customer?”

How to make an impact | Joe Newbert (Text at Newbert’s Blog)

WHY should business processes be easy to understand?

By investing time in creating effective business process maps, an organisation will stop wasting time and money on projects that do not add value to the company. Business analysts can assist in defining how each process could be improved by analysing each step of a process in its own right.

Why Business Analysts should create simple, easy to understand Business Process Maps | Maria Montgomery (Text at Medium)

WHEN will the video meetings stop?

Employees often struggle with the “workday” when working from home, because many have to deal with the competing requests coming from their family, also housebound. So how effective really is working from home if everyone is still working to the clock? Is it possible to ditch the clock?

Remote Work Doesn’t Have to Mean All-Day Video Calls | Marco Minervini, Darren Murph and Phanish Puranam (Text at HBR)

WHERE can your use cases be improved?

In this competitive software industry, fast is preferred—through requirements analysis, design, coding and testing. Yet, many of the questions during the software development phase indicate there might be some missing points: “what is our goal?” and “how should it work?”

Effective use cases for Software Development | Ilkan Yıldırım (Text at Medium)

WHO is waiting for an apology?

We probably all know what it feels like to disappoint someone. It’s not a good feeling. And, when you let someone down (it is inevitable for us all—we’re all only human, after all), how can you address disappointment to rectify the situation in the quickest and most productive way?

4 Things To Do When You Disappoint Someone At Work | Mark Sanborn (Text at Mark Sanborn’s Blog)

HOW can I improve my team’s active listening?

Active listening is an important skill, and one that doesn’t come naturally. However, with practice, it can be a powerful tool to aid in team communication and personal development, especially for solving conflict or having difficult conversations.

Play last word, first word | Mary Lemmer (Text at Netmind)

Until next Sunday, keep growing,

— Joe

Chief Training Officer at the Business Change Academy
Editor for Inter-View Report and Podcast Host on OneSixEight FM.

P.S. What do you want to achieve before the year is out?