On ambiguity, quiet ones, and crafting new solutions with old needs


Happy 5W-1h Sunday.

Here’s your dose of What? Who? Where? When? Why? How?, a curation of articles, podcasts and videos that piqued my curiosity this week.


WHAT do my stakeholders want?

Every stakeholder you facilitate is unique. Each has a different combination of wants, needs, problems, and desires. Though in many ways, they’re the same. They share a bucket list of hopes and dreams, each with different priorities, depending on who you’re asking, but with plenty of overlap.

Innovative business analysts craft new solutions that work with old needs | Joe Newbert (Text at Newbert’s Blog)

WHO are the quiet ones?

Stakeholders are an important component of the business ecosystem, and especially important to initiatives, as they include any individual person or group that has any sort of connection to the business need or change at hand.

Breaking Through The Stakeholder Surface | Kristen Gandier (Text at BA Times)

WHERE might I be going wrong?

Elicitation involves bringing out or drawing out information. Elicitation is a key task in business analysis as without proper elicitation the requirements for the solution to the business needs cannot be identified. 1. Not understanding underlying business need.

Top 10 Mistakes in Requirements Elicitation | Trividh Patel (Text at Modern Analyst)

WHEN am I being ambiguous?

There’s a joke about the manager of a nuclear power plant who said the secret of running the plant safely is, “You can’t have too much heavy water.” Does this mean if you have too much heavy water you’re in trouble, or the more heavy water you have the better off you are? It could go either way.

Six Tips for Writing Unambiguous Requirements | Karl Wiegers (Text at Modern Analyst)

WHY aren’t I see the change I want to see?

We all have things in our life that we’d like to change, but change can feel like a bit of a “black box”. What is lacking for many of us, according to Katy Milkman, is strategy. We don’t have an effective path forward to create the change that we want to see in our lives and work.

How To Change (with Katy Milkman) | Todd Henry (Audio at Accidental Creative)


In the reality of projects whether teams have a template or not there has always been the concept of a product vision or product goal and having such an artefact helps to make sure teams don’t forget (or at least ask the question) around product direction and vision.

Guidance on Product Vision & Product Goals for 2021 | Jerry Nicholas (Text at Business Analyst Mentor)

And, as always, please give feedback on Twitter. Whose piece above stood out for you? What would you like more or less of? Other ideas? Please let me know. Just send a tweet to @joenewbert and put #5W1H at the end so I can find it.

Keep growing.


P.S. What on your bucket list of hopes and dreams?