On edges, burning out, and the voice of the customer

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is modified design sprint? The Modified Design Sprint (MDS) applies tools from the original Design Sprint to team brainstorming and decision making on a smaller scale. It uses timeboxing, collaborative ideation, heat … Read more

On solutioners, brown cows, and having too narrow a choice

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is the difference between ‘What’ and ‘How’? It’s often said that requirements are about what and design is about how. There are two problems with this simplistic demarcation. First, this makes it sound like there’s … Read more

On users, magic maps, and the permanent state of change

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT matters the most to my stakeholders? The magic of the X/Y map is that it clarifies that each alternative might be an option, depending on who you seek to serve. Can you … Read more

On ERPs, stakeholder surveys, and celebrating Global BA Day

Happy Global Business Analysis Day! Here’s your What? Who? Where? When? Why? How? for the week. WHAT can I do to celebrate Global Business Analysis Day? Business Analysis Day is observed annually on November 1st. If you are a Business Analyst, or practice business analysis … Read more

On fears, angry birds, and the business of business analysis

Hello! Each year seems to steadily wind-up until September, for me. But post-conference season (though, I do admit I have one more gig to go in December) is always a time of conscious reflection. Yes, sure, the year’s not quite done yet, however, I start … Read more

On prototyping, customer service, and rolling Rory’s Story Cubes

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT are the new risks with my remote meetings? Remote stakeholder interviewing and meetings have their additional challenges beyond face-to-face encounters. Regardless of the technology used, we need to be keenly aware of … Read more

On ethnography, secret agendas, and little grey cells

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT does a business analyst and an ethnographer have in common? Ethnography, the main technique employed by anthropologists to study societies, is at its root written research into peoples, nations and cultures. Ethnographers … Read more

On packages, consensus-bias, and delivering customer value

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is my role when implementing a package solution? A common challenge for business analysts is the discovery, understanding, and description of requirements in the context of implementing packaged solutions. When assigned to … Read more