On prototyping, customer service, and rolling Rory’s Story Cubes

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT are the new risks with my remote meetings? Remote stakeholder interviewing and meetings have their additional challenges beyond face-to-face encounters. Regardless of the technology used, we need to be keenly aware of … Read more

On ethnography, secret agendas, and little grey cells

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT does a business analyst and an ethnographer have in common? Ethnography, the main technique employed by anthropologists to study societies, is at its root written research into peoples, nations and cultures. Ethnographers … Read more

On packages, consensus-bias, and delivering customer value

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is my role when implementing a package solution? A common challenge for business analysts is the discovery, understanding, and description of requirements in the context of implementing packaged solutions. When assigned to … Read more

On listening, business processes and making a proper impact

Hello! Thank you to each one of you who took a moment to respond to last weeks question. I’ll do my best to create or curate relevant articles for the most popular themes raised. A question for you this week is: what do you want … Read more

On September, finding balance, and being a superhero

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT differentiates a “good” business analyst from a “great” one? Jim Collins went after an answer to the question: “How can good companies, mediocre companies, even bad companies achieve enduring greatness?” For years, … Read more

On asking questions, thinking ahead, and why you chose business analysis

Hello! This edition includes some articles about questions. Because questions are our weapon of choice and how you utilise them will shape your success. But what does success look like for you—opportunity, certification promotion, salary? Please let me know what fires you up. Thank you. … Read more