On edges, burning out, and the voice of the customer

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is modified design sprint? The Modified Design Sprint (MDS) applies tools from the original Design Sprint to team brainstorming and decision making on a smaller scale. It uses timeboxing, collaborative ideation, heat … Read more

On solutioners, brown cows, and having too narrow a choice

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is the difference between ‘What’ and ‘How’? It’s often said that requirements are about what and design is about how. There are two problems with this simplistic demarcation. First, this makes it sound like there’s … Read more

On users, magic maps, and the permanent state of change

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT matters the most to my stakeholders? The magic of the X/Y map is that it clarifies that each alternative might be an option, depending on who you seek to serve. Can you … Read more

On ERPs, stakeholder surveys, and celebrating Global BA Day

Happy Global Business Analysis Day! Here’s your What? Who? Where? When? Why? How? for the week. WHAT can I do to celebrate Global Business Analysis Day? Business Analysis Day is observed annually on November 1st. If you are a Business Analyst, or practice business analysis … Read more