On fears, angry birds, and the business of business analysis

Hello! Each year seems to steadily wind-up until September, for me. But post-conference season (though, I do admit I have one more gig to go in December) is always a time of conscious reflection. Yes, sure, the year’s not quite done yet, however, I start … Read more

On prototyping, customer service, and rolling Rory’s Story Cubes

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT are the new risks with my remote meetings? Remote stakeholder interviewing and meetings have their additional challenges beyond face-to-face encounters. Regardless of the technology used, we need to be keenly aware of … Read more

On ethnography, secret agendas, and little grey cells

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT does a business analyst and an ethnographer have in common? Ethnography, the main technique employed by anthropologists to study societies, is at its root written research into peoples, nations and cultures. Ethnographers … Read more