On packages, consensus-bias, and delivering customer value

Hello! Here’s your What? Who? Where? When? Why? How? for the week. WHAT is my role when implementing a package solution? A common challenge for business analysts is the discovery, understanding, and description of requirements in the context of implementing packaged solutions. When assigned to … Read more

On listening, business processes and making a proper impact

Hello! Thank you to each one of you who took a moment to respond to last weeks question. I’ll do my best to create or curate relevant articles for the most popular themes raised. A question for you this week is: what do you want … Read more